Property Management: Not Just About Checks

 Headache

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IT SEEMED A STRAIGHTFORWARD ASSIGNMENT: PROPERTY MANAGEMENT AND TRAINING … though it evolved into a eye-opening lesson for the property owner.

A widowed woman and her son retained us to help her re-establish fiscal stability in the forty site manufactured home community she and her late husband owned. Her adult son lived in another state and her husband, who was the property manager for the community, had been seriously ill for the prior year and unable to conduct the business. Other than depositing whatever rent payments arrived and paying overdue bills, the widow knew little about what her husband did but she wanted the business to continue and she wanted to learn about property management.

With her son’s attorney we ironed out an agreement that would have us temporarily manage the property while we trained the widow on community operations. As a means of introduction to her training we had the widow (the community owner) look over our shoulder as we worked with her to create then implement a strategy to get the community on its financial feet.

In consultation with the owner’s accountant, using available bank statements and committing nearly two weeks to develop a fairly reliable and reasonably clear financial picture from the montage of missing and unorganized data. Slowly unpaid bills and overdue rent were identified and rectification commenced.

Residents with outstanding rent fell into a delinquency range of one to ten months. We sought to settle delinquencies through voluntary resident cooperation and use evictions only as a last resort. Payment plans most residents could afford were created. For the few who couldn’t afford the payment plans we found neighborhood organizations to assist them.  The strategy worked in every case but one ― a young couple with rent severely overdue. Every effort to communicate with them was met with silence. The owner tried to reach out to them since the couple had always been friendly towards her. Unfortunately she too had no luck. Weeks elapsed, eviction was started.

Each step in the eviction process saw the owner request more time for them. And at every step we not only explained our desire to avoid eviction but also the realities of the matter, including the absence of their cooperation left no other options. Her son also spoke to her about this. Finally, having obtained the warrant of eviction and having waited the mandatory period for warrant enforcement, the Sheriff arrived and the physical eviction began … then it stopped midway.

While we dislike evictions, the property owner was upset to the point of positioning herself so that she bodily blocked eviction efforts. It took a very long phone call from her son to convince her to let the eviction proceed. Days later she called to apologize, saying there is more to running the community and property management than she thought. She announced her intention to sell the community, and she did.

Lesson learned: It’s not  just collecting and writing checks.

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Need consulting, coaching or problem troubleshooting regarding other single-family or multi-family housing issues? We’ll be pleased to help you. Visit us at the Inhouse Corporation website or contact us at inhouseco@aol.com

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Blog Terms of Use and Disclaimer: The purpose of this blog is to promote awareness and general discussion of the presented topic. Use of this blog shall be the reader’s agreement this blog is not a substitute for the advice of a qualified professional and each action that may be taken shall be under the specific guidance and oversight and/or performance of a professional qualified in the subject matter. If you have a question or want assistance with a featured or related matter please contact us at InhouseCo@aol.com (include the blog article title on the subject line). Links, references and credits in this blog are for convenience only and are not endorsements by the author or Inhouse Corporation. Statements and/or opinions of guest authors may or may not reflect those of Inhouse Corporation.

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5 Responses to “Property Management: Not Just About Checks”

  1. gry strategiczne do pobrania Says:


    Great blog here! Also your web site loads up very fast!
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    PIGEr779

  2. Caleb Says:

    There is a lot that is involved when effectively performing a property management positions. A lot of hard work and determination is required to perform the job successfully.

    • Inhouse Corporation Says:

      Caleb-
      You are right! Proper property management requires training and is far more involved than most folks realize. Beyond collecting rent, there are duties involving maintenance oversight, rule enforcement, compliance with laws, tenant screening and many more issues that arise when dealing with residents who live in relatively close quarters. Additionally, the property manager must be professional in his/ her actions. It can be a challenging yet rewarding occupation.

  3. John Says:

    Hello! Do you know if they make any plugins to help
    with Search Engine Optimization? I’m trying to get my blog to
    rank for some targeted keywords but I’m not seeing very good results.
    If you know of any please share. Appreciate it!

    • Inhouse Corporation Says:

      Hi John-
      Wish we could help you but we’re not aware of such a plug-in. Indeed, search engine optimization is a struggle for us too! We just keep hammering away at it. Perhaps a reader can offer a suggestion in this regard … it would help both of us. LOL

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